I design and build custom AI systems for hospitality and operations: concierges, CRM front offices, training and admin agents, media pipelines. Everything ships to production and is tailored to how your business actually works.
Write to Oleg reply within one business dayFour kinds of systems. Each one starts from a working core and is then shaped to your processes, vocabulary and rules — nothing here is a box you have to fit into.
One assistant behind every channel a guest already uses — Telegram, WhatsApp, Instagram and Facebook, the website chat, email, SMS and voice calls. It answers in the guest's language about rooms, packages, treatments, prices and dates from your curated knowledge base.
A CRM shaped to hospitality instead of B2B sales: guests, requests, bookings, stays, cases, gift certificates, consents — with a funnel your team recognises. Every conversation from every channel becomes a card automatically.
An agent that knows your closed knowledge base — manuals, regulations, procedures, price lists, internal rules — and gives the exact answer on request. New staff learn from it; experienced staff stop searching PDFs.
If a task repeats and a model can do it, I wire it into your tools: document processing, invoice and delivery-note intake, content and image generation pipelines, voice agents, automated reporting, connections between the systems you already run.
The same core that runs the concierge, pointed at a company's own base. Here a technician on site asks where a bracket goes and gets the instruction, not a link to a 200-page manual.
Every answer is retrieved from your documents and shown with its source, so a manager can check it and a new employee can trust it. The agent only knows what you give it — no public internet, no guessing.
The same pattern covers onboarding quizzes, shift checklists, HR and compliance questions, product knowledge for sales, and guest-facing FAQs. Add a document, and the agent knows it the next minute.
Runs on your own servers in the EU or in a private cloud, with access rules per role and a full log of who asked what.
A sanatorium in the Carpathians. Guests ask about stays and treatment programmes at all hours; the front desk and the medical desk need every request in one place.
The concierge greets guests on four entry channels, quotes stays and programmes with dates and prices, and passes each request to the right desk as a structured card with the guest's own words. Staff take over when they want and hand back when they're done.
Every request becomes a guest card in the CRM automatically — booking, treatment, complaint or a simple question — with consents recorded and medical details kept out by design. The team asks the CRM questions in plain language and gets answers from the records.
The system is built and maintained by my own multi-agent engineering pipeline, so improvements the desk asks for on Monday are usually live by Wednesday.
A short path from the first call to a system your team uses daily.
We walk through where guests, staff or customers get stuck today and pick the one flow that pays back first.
A working system on your data within weeks, on your servers or a private cloud, with your team testing it live.
New channels, new automations, new integrations — added as your process asks for them. Nothing is locked.
Tell me about the business and where people wait for answers. I'll reply with what I'd build first and what it costs.
oleg@szuhai.com